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What is Pro+Tech?
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Pro+Tech's managed service for Windows and Mac computer systems offers significant advantages, including the assurance of well-maintained and secure devices. With features such as antivirus protection, hardware monitoring, software and operating system updates, monthly reporting, remote desktop access, and access to technical support, your computer systems remain protected and up-to-date. Additionally, a backup feature can be included in any Pro+Tech subscription plan if desired.
Investing in this service is crucial as it helps prevent security threats, reduces system downtime, and enhances overall performance, ultimately contributing to a more efficient workflow. Furthermore, prompt and professional technical support ensures that any issues are resolved swiftly, minimizing disruptions to your operations. Please note that a one-time onboarding fee of $30 per computer applies. The service is priced at $12.50 per month, and there is no contract, allowing clients the flexibility to cancel at any time. |
Antivirus
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Pro+Tech utilizes the Bitdefender antivirus engine, a well-regarded and industry-recognized antivirus solution, to offer reliable protection for customers' computing systems. Bitdefender is essential for consumers due to its solid performance in detecting and addressing various cybersecurity threats.
With Pro+Tech's implementation of Bitdefender, your computer undergoes ongoing active monitoring for a range of threats, such as malware, viruses, malicious files, rootkits, cookies, Windows registry changes, adware, spyware, dialers, potentially unwanted programs (PUPs), keyloggers, boot sectors, email archives, file archives, and removable media. This comprehensive coverage helps ensure that customers' systems remain secure from potential attacks and data theft. In addition to Bitdefender's continuous protection, Pro+Tech's technicians carefully analyze virus scan results daily to identify risk behaviors and patterns that may suggest increased vulnerability. This proactive approach enables timely alerts in case of heightened risk, minimizing potential damage. To avoid the accidental deletion of legitimate files, Pro+Tech quarantines all detected viruses and malicious files for further review, ensuring that "false positive" files are not mistakenly removed. By employing the capabilities of Bitdefender and maintaining consistent, daily analysis of scan results, Pro+Tech provides dependable security and peace of mind for its customers, making it a sensible choice for those seeking effective protection against the constantly changing landscape of cyber threats. |
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Hardware Monitoring
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Hardware monitoring is important for maintaining good performance and stopping issues before they impact your computer. At Pro+Tech, we focus on our customers' needs by actively checking the condition of key hardware components, such as hard drives, processors, memory (RAM), and other parts crucial to your computer's operation.
This careful monitoring matters to our customers as it makes sure their computer systems run smoothly, reducing the risk of data loss, downtime, or hardware damage. By identifying and handling potential problems early, our clients can concentrate on their main tasks without the stress of dealing with computer issues. Our trained technicians examine any irregularities in your computer's hardware daily and use their knowledge to decide the best course of action. This hands-on approach not only saves customers time and money by avoiding costly repairs or replacements, but also provides reassurance knowing their hardware is being looked after. |
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Remote Desktop Access
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Pro+Tech customers can effortlessly access their computers remotely using various devices, such as smartphones, tablets, or other computers, through a secure Splashtop connection. Although a minor additional setup is necessary, this service is available free of charge for all Pro+Tech customers. To enable this feature, simply contact an account representative.
Everyday customers can enjoy a multitude of benefits from this service, including:
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Tech Support
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Getting assistance for tasks like installing programs, adding a printer, or troubleshooting social media is now more accessible than ever before. With billable support, help is just a few clicks away, and you can get the assistance you need in one-minute increments. The current rate for this support is $1.67 per minute, which is equivalent to $100 per hour.
This billable support is a convenient way to get help with a wide range of technical tasks without having to wait for extended periods or spend hours trying to figure out the solution on your own. Whether you are a business owner or an individual, this support can save you time and effort while ensuring that you get the assistance you need. The billable support service is provided by experts with extensive knowledge and experience in technical support. They can guide you through the entire process, from identifying the issue to providing a solution. Additionally, they can also offer tips and advice on how to avoid similar issues in the future. The availability of billable support has made technical assistance more accessible and affordable than ever before. It is a valuable resource for anyone who needs help with their technical devices, software, or online platforms. |
304 3rd Street International Falls, MN. 56649
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Monthly Reporting
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All activity related to Pro+Tech is reported in a monthly executive summary. This includes viruses, remote connections, applications installed, patching, and more. This reporting conveys to our customers that we are delivering on the promises we make to our Pro+Tech customers.
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Backup
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Backup is not included in the monthly Pro+Tech rate but can be purchased for $.020 Per GB per month. The backup can be shared across multiple devices and can be configured to include any important files or exclude files that don’t matter if they are lost to save money. Pro+Tech file backup saves multiple instances of the same files and keeps them for an extended period of time in case a customer accidentally deletes a file or wants to revert back to a previous version.
Pro+Tech also offers full image backup of your computer. Full image backup creates an exact copy of your hard drive and backs up your operating system and programs in addition to every file on your computer. |
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Operating System and Software Updates
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Keeping your software and operating system up to date has become just as important as antivirus protection. Keeping your system up to date prevents "Zero-Day" Attacks. Contact us to change your update schedule. If your computer is turned off, then it will proceed with the update process the next time it has power. Pro+Tech endpoints have a 99% patch compliance score!
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Operating System Updates
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Pro+Tech makes sure that your computer’s operating system is up to date. This is commonly referred to as Windows patching. OS updates include optional and critical updates. Pro+Tech has a 99% patch compliance rate. We review and delay patches that we deem unstable to ensure your computer is protected from “zero-day” vulnerabilities. Patching can be customized to your specific needs but the majority of our customers are part of our standard patching policy.
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Software Updates
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Software patching ensures that you are receiving the software version that has the most up to date security settings. Pro+Tech updates many popular programs. A complete list can be found below.
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