Pro+Tech is a managed service for Windows and Mac computers. It includes antivirus, hardware monitoring, software and operating system updates, monthly reporting, remote desktop access, built-in access to tech support, and discounts on labor. Additionally, backup can be added to any Pro+Tech subscription. Pro+Tech costs $12.50 per month and does not have a contract so the service can be canceled at any time.
Pro+Tech uses Bitdefender as its antivirus engine. Bitdefender is a highly rated and industry-leading antivirus software.
With Pro+Tech your computer is always actively monitored for malware, viruses, malicious files, rootkits, cookies, windows registry changes, adware, spyware, dialers, potentially unwanted programs(PUPS), key loggers, boot sectors, email archives, file archive, and removable media.
In addition to Bitdefender always protecting your computer, a technician will analyze your virus scan results on a daily basis to identify risk behaviors and patterns and will alert you if you are at an increased risk. We quarantine all viruses and malicious files for review to make sure we are not deleting “false positive” files.
Hardware monitoring can prevent serious issues before they affect your computer. Pro+Tech actively monitors the health of your hard drive, processors, memory(RAM), and other hardware critical to the operation of your computer. A technician reviews any abnormalities with your computer’s hardware daily and determines the best course of action.
Pro+Tech customers are able to access their computers remotely with their phones, tablets, or another computer through a secure Splashtop connection. This service requires a little additional setup but is free to all Pro+Tech customers. Contact an account representative to activate this feature.
Support such as help installing programs, adding a printer, or helping to troubleshoot social media is easy to receive assistance that is billable in 1-minute increments at the rate of $1.67 per minute or $100 per hour.
304 3rd Street International Falls, MN. 56649
Backup is not included in the monthly Pro+Tech rate but can be purchased for $.020 Per GB per month. The backup can be shared across multiple devices and can be configured to include any important files or exclude files that don’t matter if they are lost to save money. Pro+Tech file backup saves multiple instances of the same files and keeps them for an extended period of time in case a customer accidentally deletes a file or wants to revert back to a previous version.
Pro+Tech also offers full image backup of your computer. Full image backup creates an exact copy of your hard drive and backs up your operating system and programs in addition to every file on your computer.
Click here for more information on backup solutions
Operating System and Software Updates
Keeping your software and operating system up to date has become just as important as antivirus protection. Keeping your system up to date prevents "Zero-Day" Attacks. Contact us to change your update schedule. If your computer is turned off then it will proceed with the update process the next time it has power. Pro+Tech endpoints have a 99% patch compliance score!
Operating System Updates
Pro+Tech makes sure that your computer’s operating system is up to date. This is commonly referred to as Windows patching. OS updates include optional and critical updates. Pro+Tech has a 99% patch compliance rate. We review and delay patches that we deem unstable to ensure your computer is protected from “zero-day” vulnerabilities. Patching can be customized to your specific needs but the majority of our customers are part of our standard patching policy.
Software patching ensures that you are receiving the software version that has the most up to date security settings. Pro+Tech updates many popular programs. A complete list can be found below.
Adobe Systems, Inc
Apache Software Foundation
Audacity Team, The
Cisco Systems, Inc.
WebEx Productivity Tools
Citrix Systems, Inc
Document Foundation, The
GIMP Development Team, The
System Management Homepage
Inkscape Team, The
Client for Open Enterprise Server
Client for Windows
Opera Software ASA
VLC media player
Zoom Video Communications, Inc.
Zoom Client for Meetings