Small Town Tech, Inc.
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What is Pro+Tech?

Pro+Tech is a managed service for Windows and Mac computers. It includes antivirus, hardware monitoring, software and operating system updates, monthly reporting, remote desktop access, built-in access to tech support, and discounts on labor. Additionally, backup can be added to any Pro+Tech subscription. Pro+Tech costs $12.50 per month and does not have a contract so service can be canceled at any time.
Wath this 10 Minute Video explaining Pro+Tech in depth.

Antivirus

Pro+Tech uses Bitdefender as its antivirus engine. Bitdefender is a highly rated and industry-leading antivirus software. 
With Pro+Tech your computer is always actively monitored for malware, viruses, malicious files, rootkits, cookies, windows registry changes, adware, spyware, dialers, potentially unwanted programs(PUPS), key loggers, boot sectors, email archives, file archive, and removable media. 
In addition to Bitdefender always protecting your computer, a technician will analyze your virus scan results on a daily basis to identify risk behaviors and patterns and will alert you if you are at an increased risk. We quarantine all viruses and malicious files for review to make sure we are not deleting “false positive” files.​
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Try Pro+Tech and Bitdefender

Hardware Monitoring

Hardware monitoring can prevent serious issues before they affect your computer. Pro+Tech actively monitors the health of your hard drive, processors, memory(RAM), and other hardware critical to the operation of your computer. A technician reviews any abnormalities with your computer’s hardware daily and determines the best course of action. ​

Remote Desktop Access

Pro+Tech customers are able to access their computers remotely with their phones, tablets, or another computer through a secure Splashtop connection. This service requires a little additional setup but is free to all Pro+Tech customers. Contact an account representative to activate this feature. 
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Tech Support

Tech support related to virus protection and other Pro+Tech features is free of charge to all subscribers. Additional support such as help installing programs, adding a printer, or helping to troubleshoot social media is easy to receive assistance with and Pro+Tech customers receive a discount on all support whether it is remote, onsite, or in the shop.
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304 3rd Street International Falls, MN. 56649

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Monthly Reporting

All activity related to Pro+Tech is reported in a monthly executive summary. This includes viruses, remote connections, applications installed, patching, and more. This reporting conveys to our customers that we are delivering on the promises we make to our Pro+Tech customers.​
Watch this video for more information on Reports.

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Backup

Backup is not included in the monthly Pro+Tech rate but can be purchasedfor $.020 Per GB per month. The backup can be shared across multiple devices and can be configured to include any important files or exclude files that don’t matter if they are lost to save money. Pro+Tech file backup saves multiple instances of the same files and keeps them for an extended period of time in case a customer accidentally deletes a file or wants to revert back to a previous version. 
Pro+Tech also offers full image backup of your computer. Full image backup creates an exact copy of your hard drive and backs up your operating system and programs in addition to every file on your computer.

Click here for more information on backup solutions​
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Operating System and Software Updates

Keeping your software and operating system up to date has become just as important as antivirus protection. Keeping your system up to date prevents "Zero-Day" Attacks. Contact us to change your update schedule. If your computer is turned off then it will proceed with the update process the next time it has power. Pro+Tech endpoints have a 99% patch compliance score!
  • Windows Patch MAnagement
  •   Software Patch Management
  • Reboot Policy
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Operating System Updates

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Pro+Tech makes sure that your computer’s operating system is up to date. This is commonly referred to as Windows patching. OS updates include optional and critical updates. Pro+Tech has a 99% patch compliance rate. We review and delay patches that we deem unstable to ensure your computer is protected from “zero-day” vulnerabilities. Patching can be customized to your specific needs but the majority of our customers are part of our standard patching policy. ​
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Pro+Tech Business Patch Management Template

Mode

  Configure Windows Updates  Control Windows Patch Management  

Reboot Options

If a user is logged in: Prompt to reboot every 4 hour(s) until reboot accepted

If a user is not logged in: Attempt to reboot Daily at 1:00 AM Local Device Time

Scan Schedule

Weekly on Friday at 10:00 PM Local Device Time, 2 Hour(s)

 Run scan immediately, if missed

Update Schedule

Weekly on Sunday at 5:00 PM Local Device Time, Until complete

 Run update immediately, if missed

Security Update Approvals

Low

Manual

Moderate

Approve

Important

Approve

Critical

Approve

Approvals

Important

Optional

Critical Updates

Approve

Manual

Regular Updates

Approve

Manual

Update Rollups

Approve

Manual

Service Packs

Approve

Manual

Feature Packs

Approve

Manual

Definition Packs

Approve

Manual

Advanced Approvals

Drivers

Approve

Feature Updates

Approve

Pro+Tech manages software updates and patching for many popular programs. 

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PRo+Tech Personal Default update Policy
Critical Patches - Automatic
Recommended Patches - Automatic
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PRO+TECH business DEFAULT UPDATE POLICY
CRITICAL PATCHES - AUTOMATIC
RECOMMENDED PATCHES - manual

Supported Software
Adobe Systems, Inc​
  • AIR 
  • Acrobat 
  • Bridge 
  • Digital Editions 
  • Flash Player 
  • Flash Player (ESR) 
  • Photoshop 
  • Reader 
  • RoboHelp 
  • Shockwave Player ​
Amazon
Corretto ​
​Apache Software Foundation
OpenOffice ​
Apple Inc.
  • Bonjour 
  • Mobile Device Support 
  • QuickTime 
  • QuickTime Player 
  • iCloud 
  • iTunes ​
Audacity Team, The
Audacity ​
Autodesk, Inc
AutoCAD ​
Box, Inc.
Box Sync ​
Canneverbe Limited
CDBurnerXP
Cisco Systems, Inc.
WebEx Productivity Tools ​
Citrix Systems, Inc ​
  • GoToMeeting 
  • Receiver ​
Corel Corporation
MindManager ​
Document Foundation, The
LibreOffice ​
Dominik Reichl
KeePass ​
Don Ho
Notepad++ ​
Dropbox Inc.
Dropbox ​
  1. Evernote Corporation
Evernote ​
  • Foxit Corporation
  • Enterprise Reader 
  • Reader ​
GIMP Development Team, The
GIMP ​
GlavSoft LLC. ​
  • TightVNC Server 
  • TightVNC Viewer ​
Google Inc.
  • Chrome 
  • Drive 
  • Earth 
  • Earth Pro 
  • Picasa ​
Hewlett-Packard Company
System Management Homepage ​
Igor Pavlov
7-Zip ​
Inkscape Team, The
Inkscape ​
Ivo Beltchev ​
Classic Shell ​
Jens Klingen
Greenshot ​
Lightning UK! ​
ImgBurn ​
Martin Prikryl
WinSCP ​
Micro Focus
Client for Open Enterprise Server ​
Microsoft Corp.
  • .NET Framework 
  • ASP.NET Web Frameworks 
  • Exchange Server 2007 
  • Exchange Server 2010 
  • Exchange Server 2013 
  • Exchange Server 2016 
  • Forefront Endpoint Protection 2010 
  • Internet Explorer 
  • Lync 
  • Microsoft Advanced Threat Analytics 
  • Microsoft Azure Information Protection Client 
  • Microsoft Azure Site Recovery Provider 
  • Microsoft Dynamics CRM 2011 
  • Microsoft Dynamics CRM 2013 
  • Microsoft Dynamics CRM 2015 
  • Microsoft Dynamics CRM 2016 
  • Microsoft Dynamics CRM 2016 SHS 
  • Microsoft Lync 2010 
  • Microsoft Lync Server 2010 
  • Microsoft Lync Server 2013 
  • Microsoft Monitoring Agent 
  • Microsoft SQL Server 2012 
  • Microsoft SQL Server 2014 
  • Microsoft SQL Server 2016 
  • Microsoft SQL Server 2017 
  • Microsoft SQL Server 2019 
  • Office 2003 
  • Office 2007 
  • Office 2010 
  • Office 2013 
  • Office 2016 
  • Office 2019 
  • Office 365 
  • Office Live Meeting 
  • SQL Server 2008 
  • SQL Server 2008 R2 
  • SQL Server 2014-2016 Product Updates for Setup 
  • Service Bus for Windows Server 1.1 
  • Silverlight 
  • Skype 
  • Skype (Business) 
  • Skype for Business Server 2015 
  • System Center 2012 R2 - Operations Manager 
  • System Center 2012 R2 - Orchestrator 
  • System Center 2012 R2 - Virtual Machine Manager 
  • System Center 2012 SP1 - Operation Manager 
  • System Center 2012 SP1 - Virtual Machine Manager 
  • System Center 2016 - Operations Manager 
  • System Center 2016 - Orchestrator 
  • System Center 2016 - Virtual Machine Manager 
  • Visual Basic 
  • Visual Studio 
  • Visual Studio 2010 
  • Visual Studio 2010 Tools for Office Runtime 
  • Visual Studio 2012 
  • Visual Studio 2013 ​
Mozilla
  • Firefox 
  • Firefox (ESR) 
  • SeaMonkey 
  • Thunderbird ​
Novell, Inc.
Client for Windows ​
Opera Software ASA
Opera Browser
PKWARE, Inc.
PKZIP ​
Pidgin Team ​
Pidgin ​
Piriform Ltd
CCleaner (Business) ​
RealNetworks, Inc ​
  • RealPlayer Cloud 
  • RealTimes ​
RealVNC Ltd.
  • Server 
  • Viewer ​
Simon Tatham ​
PuTTY ​
Sophos
sophos AV
Stefan Küng
TortoiseSVN ​
TechSmith ​
Snagit ​
Tim Kosse
  • FileZilla Client 
  • FileZilla Server ​
Trend Micro
  • Trend Micro OfficeScan 
  • Trend Micro ServerProtect ​
UltraVNC
  • Server 
  • Viewer ​
VMware, Inc
  • Horizon View Client 
  • Player 
  • VMware Tools 
  • Workstation ​
VideoLAN
VLC media player ​
​Wireshark Foundation
Wireshark ​
Zoom Video Communications, Inc.
Zoom Client for Meetings ​
dotPDN LLC
Paint.NET ​
​win.rar GmbH
WinRAR ​

Pro+Tech Reboot Policy

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Effective May 1st, 2021 Pro+Tech Personal and Pro+Tech Business subscribers will have a new Reboot Policy added to the Service Level Agreement. 
Pro+Tech keeps your operating system, drivers, and various software programs up to date. In order for some updates to take effect, a reboot is required. 
Save your work! Once a reboot command is sent to your computer, you will have 5 minutes to save and close your work before the computer shuts down. Some programs automatically save your progress to the cloud but many do not and your progress will be lost. 
Reboot Schedule
Pro+Tech Personal
    Sunday, 1am to 4am, Automatically (no customer contact)
    Monday - Saturday, 1am to 4am, Manually (no customer contact)
    Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
    *Chat with a technician to modify your reboot policy for some or all of your computers by clicking here www.smalltowntech.shop/protech-chat 
Pro+Tech Business
    Sunday, 12am to 4am, Automatically (no customer contact)
    Monday - Saturday, 12am to 4am, Manually (no customer contact)
    Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
    **To set up a custom reboot schedule, contact your account executive.
By continuing your Pro+Tech subscription, you agree to this reboot policy and all terms and conditions associated with Pro+Tech. To find our more click here www.smalltowntech.shop/protech-managed-services/ 
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Help & Support

 218-240-8802
304 3rd Street
​International Falls, MN 56649

Ticket Status

Open Monday through Friday 9AM-5PM

Closed Saturday and Sunday

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