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Pro+Tech is a managed service for Windows and Mac computers. It includes antivirus, hardware monitoring, software and operating system updates, monthly reporting, remote desktop access, built-in access to tech support, and discounts on labor. Additionally, backup can be added to any Pro+Tech subscription. Pro+Tech costs $12.50 per month and does not have a contract so service can be canceled at any time.
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Pro+Tech uses Bitdefender as its antivirus engine. Bitdefender is a highly rated and industry-leading antivirus software.
With Pro+Tech your computer is always actively monitored for malware, viruses, malicious files, rootkits, cookies, windows registry changes, adware, spyware, dialers, potentially unwanted programs(PUPS), key loggers, boot sectors, email archives, file archive, and removable media. In addition to Bitdefender always protecting your computer, a technician will analyze your virus scan results on a daily basis to identify risk behaviors and patterns and will alert you if you are at an increased risk. We quarantine all viruses and malicious files for review to make sure we are not deleting “false positive” files. |
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Hardware Monitoring |
Hardware monitoring can prevent serious issues before they affect your computer. Pro+Tech actively monitors the health of your hard drive, processors, memory(RAM), and other hardware critical to the operation of your computer. A technician reviews any abnormalities with your computer’s hardware daily and determines the best course of action.
Remote Desktop AccessPro+Tech customers are able to access their computers remotely with their phones, tablets, or another computer through a secure Splashtop connection. This service requires a little additional setup but is free to all Pro+Tech customers. Contact an account representative to activate this feature.
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Tech support related to virus protection and other Pro+Tech features is free of charge to all subscribers. Additional support such as help installing programs, adding a printer, or helping to troubleshoot social media is easy to receive assistance with and Pro+Tech customers receive a discount on all support whether it is remote, onsite, or in the shop.
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304 3rd Street International Falls, MN. 56649
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All activity related to Pro+Tech is reported in a monthly executive summary. This includes viruses, remote connections, applications installed, patching, and more. This reporting conveys to our customers that we are delivering on the promises we make to our Pro+Tech customers.
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Backup is not included in the monthly Pro+Tech rate but can be purchasedfor $.020 Per GB per month. The backup can be shared across multiple devices and can be configured to include any important files or exclude files that don’t matter if they are lost to save money. Pro+Tech file backup saves multiple instances of the same files and keeps them for an extended period of time in case a customer accidentally deletes a file or wants to revert back to a previous version.
Pro+Tech also offers full image backup of your computer. Full image backup creates an exact copy of your hard drive and backs up your operating system and programs in addition to every file on your computer. Click here for more information on backup solutions |
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Operating System and Software Updates
Keeping your software and operating system up to date has become just as important as antivirus protection. Keeping your system up to date prevents "Zero-Day" Attacks. Contact us to change your update schedule. If your computer is turned off then it will proceed with the update process the next time it has power. Pro+Tech endpoints have a 99% patch compliance score!
Operating System Updates
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Pro+Tech makes sure that your computer’s operating system is up to date. This is commonly referred to as Windows patching. OS updates include optional and critical updates. Pro+Tech has a 99% patch compliance rate. We review and delay patches that we deem unstable to ensure your computer is protected from “zero-day” vulnerabilities. Patching can be customized to your specific needs but the majority of our customers are part of our standard patching policy.
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Pro+Tech Business Patch Management Template
Mode
Configure Windows Updates Control Windows Patch Management
Reboot Options
If a user is logged in: Prompt to reboot every 4 hour(s) until reboot accepted
If a user is not logged in: Attempt to reboot Daily at 1:00 AM Local Device Time
Scan Schedule
Weekly on Friday at 10:00 PM Local Device Time, 2 Hour(s)
Run scan immediately, if missed
Update Schedule
Weekly on Sunday at 5:00 PM Local Device Time, Until complete
Run update immediately, if missed
Security Update Approvals | Low | Manual |
Moderate | Approve | |
Important | Approve | |
Critical | Approve |
Approvals | Important | Optional | |
Critical Updates | Approve | Manual | |
Regular Updates | Approve | Manual | |
Update Rollups | Approve | Manual | |
Service Packs | Approve | Manual | |
Feature Packs | Approve | Manual | |
Definition Packs | Approve | Manual |
Advanced Approvals | Drivers | Approve |
Feature Updates | Approve |
Pro+Tech manages software updates and patching for many popular programs.
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PRo+Tech Personal Default update Policy
Critical Patches - Automatic Recommended Patches - Automatic |
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PRO+TECH business DEFAULT UPDATE POLICY
CRITICAL PATCHES - AUTOMATIC RECOMMENDED PATCHES - manual |
Supported Software
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Adobe Systems, Inc
Amazon
Corretto Apache Software Foundation
OpenOffice Apple Inc.
Audacity Team, The
Audacity Autodesk, Inc
AutoCAD Box, Inc.
Box Sync Canneverbe Limited
CDBurnerXP Cisco Systems, Inc.
WebEx Productivity Tools Citrix Systems, Inc
Corel Corporation
MindManager Document Foundation, The
LibreOffice Dominik Reichl
KeePass Don Ho
Notepad++ Dropbox Inc.
Dropbox
Evernote
GIMP Development Team, The
GIMP GlavSoft LLC.
Google Inc.
Hewlett-Packard Company
System Management Homepage Igor Pavlov
7-Zip Inkscape Team, The
Inkscape Ivo Beltchev
Classic Shell Jens Klingen
Greenshot Lightning UK!
ImgBurn Martin Prikryl
WinSCP Micro Focus
Client for Open Enterprise Server Microsoft Corp.
Mozilla
Novell, Inc.
Client for Windows Opera Software ASA
Opera Browser PKWARE, Inc.
PKZIP Pidgin Team
Pidgin Piriform Ltd
CCleaner (Business) RealNetworks, Inc
RealVNC Ltd.
Simon Tatham
PuTTY Sophos
sophos AV Stefan Küng
TortoiseSVN TechSmith
Snagit Tim Kosse
Trend Micro
UltraVNC
VMware, Inc
VideoLAN
VLC media player Wireshark Foundation
Wireshark Zoom Video Communications, Inc.
Zoom Client for Meetings dotPDN LLC
Paint.NET win.rar GmbH
WinRAR |
Pro+Tech Reboot Policy |
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Effective May 1st, 2021 Pro+Tech Personal and Pro+Tech Business subscribers will have a new Reboot Policy added to the Service Level Agreement.
Pro+Tech keeps your operating system, drivers, and various software programs up to date. In order for some updates to take effect, a reboot is required.
Save your work! Once a reboot command is sent to your computer, you will have 5 minutes to save and close your work before the computer shuts down. Some programs automatically save your progress to the cloud but many do not and your progress will be lost.
Reboot Schedule
Pro+Tech Personal
Sunday, 1am to 4am, Automatically (no customer contact)
Monday - Saturday, 1am to 4am, Manually (no customer contact)
Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
*Chat with a technician to modify your reboot policy for some or all of your computers by clicking here www.smalltowntech.shop/protech-chat
Pro+Tech Business
Sunday, 12am to 4am, Automatically (no customer contact)
Monday - Saturday, 12am to 4am, Manually (no customer contact)
Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
**To set up a custom reboot schedule, contact your account executive.
By continuing your Pro+Tech subscription, you agree to this reboot policy and all terms and conditions associated with Pro+Tech. To find our more click here www.smalltowntech.shop/protech-managed-services/
Pro+Tech keeps your operating system, drivers, and various software programs up to date. In order for some updates to take effect, a reboot is required.
Save your work! Once a reboot command is sent to your computer, you will have 5 minutes to save and close your work before the computer shuts down. Some programs automatically save your progress to the cloud but many do not and your progress will be lost.
Reboot Schedule
Pro+Tech Personal
Sunday, 1am to 4am, Automatically (no customer contact)
Monday - Saturday, 1am to 4am, Manually (no customer contact)
Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
*Chat with a technician to modify your reboot policy for some or all of your computers by clicking here www.smalltowntech.shop/protech-chat
Pro+Tech Business
Sunday, 12am to 4am, Automatically (no customer contact)
Monday - Saturday, 12am to 4am, Manually (no customer contact)
Monday - Sunday, All Day excludes previous update, Manually (requires user/customer approval)
**To set up a custom reboot schedule, contact your account executive.
By continuing your Pro+Tech subscription, you agree to this reboot policy and all terms and conditions associated with Pro+Tech. To find our more click here www.smalltowntech.shop/protech-managed-services/
