In-Shop Services
In-shop Computer RepairGeneral computer repair. If a problem doesn't fall into any other category, it will fall under the general computer repair rate.
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Tech Tune-Up
$150/yr |
Virus Removal$149
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Software Repair$100
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Remove viruses on your PC. We utilize a suite of several different antivirus scanners to ensure we find everything, in addition to manual virus removal techniques.
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Repair or restore corrupted software which has stopped working. For example, if a program updates then fails to open correctly, or a program which partially works but crashes when you use a specific part of it.
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Operating System Installation$125
Perform a fresh install of an operating system. Once completed, your computer will be just like new. This does not include the cost of the operating system itself, but if we are reinstalling the same operating system we can usually reuse your existing product keys.
Note that reinstalling the operating system itself does not include restoring files or reinstalling any programs. After the operating system installation, your computer will be like it was when you bought it - it will not have your existing files or any extra programs. Data Transfers$30/hr
Transfer files from one storage device to another. For example, moving files from an SD card to a flash drive, or copying files from a CD to a computer. We also offer new storage devices for sale.
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Operating System Install with Backup and Restore$175
Perform a fresh install of an operating system, followed by restoring your existing files and programs. Oftentimes, customers reinstall their operating system to fix a previous problem (a bad hard drive, for example), and want to restore their computer to how it was before, including all the files and programs they had before.
Note that we can only reinstall programs that are free or that you retain the product key for. If you want to reinstall commercial software (e.g. Microsoft Office) and don't have a product key, you will need to buy it again. Hard Drive Data Recovery
$140
Recover data from a failing or failed hard drive. Note that we cannot guarantee a successful recovery of your files 100% of the time. However, if we are unsuccessful (i.e. don't recover the majority of your files), then you will only be charged $40.
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Email Configuration
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Hardware Repair
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$40
Setup and configure an email account on your phone or on your computer. This consists of connecting your email account to an app on your phone or a program on your desktop, such as Outlook.
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$60/hr
Hourly rate for hardware repairs. All hardware repair work that isn't for a cell phone is charged at this rate. This is the rate charged for tasks such as replacing the keyboard in a laptop.
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Diagnostics |
Customer Training
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$30
Some problems, in particular hardware-related problems, are often hard to diagnose and take a while to investigate. If we fix your problem, we don't charge a diagnostics fee, but if we are unable to fix your problem we may charge a diagnostics fee.
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$2/min
We offer training and tutorials for any technology you may have. If you want instruction on how to perform certain actions with your computer, how to use specific programs, or just want a general overview of how a particular thing works, we can help. We offer training at a flexible per-minute rate, so training can last as long as you like.
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Computer Setup
$99
We offer an optional computer setup service for new computers we sell. This includes reinstalling windows (to clean out manufacturer bloatware) and installation and configuration of all your favorite programs, such as getting your email setup and installing a DVD player. Note that we can only setup commercial programs (such as Microsoft Office) if you have a product key for them.
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Smartphone/Tablet Hardware Repair
$70/hr
We offer a number of cell phone repair options. The most common fixes are for broken screens, broken charging ports, and battery replacements. When we perform these repairs, we charge the cost of parts and the cost of labor at this hourly rate. You can call or stop by the store anytime to get an estimate for your specific phone or tablet.
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Cloud Backup
$60
Unlimited cloud backup across all your computers.
Customers often come to us after their hard drive has failed, and the number one thing they ask about is their files. Most people have either important documents or pictures on their computer that are irreplaceable. Sometimes we can recover them, but sometimes we can't. That is why we encourage all of our customers to ensure they have a backup solution in place. We can help you setup your backup solution. Learn more.
Customers often come to us after their hard drive has failed, and the number one thing they ask about is their files. Most people have either important documents or pictures on their computer that are irreplaceable. Sometimes we can recover them, but sometimes we can't. That is why we encourage all of our customers to ensure they have a backup solution in place. We can help you setup your backup solution. Learn more.
Rush Service Fee
$40/hr
We perform repair work in the order we receive it, and depending on how busy we are, it may take several days for your repair to be completed. If you require same-day service or need repair work done as soon as possible, we can begin work on it immediately and charge you the rush service fee in addition to the actual cost of the repair.
On-site Services
General On-site Rate
$85/hr
General rate for on-site work and low voltage work. This rate applies if the work doesn't fall under a more specific rate. Pulling and terminating many types of low-voltage wiring, including satellite systems, coaxial, Cat 5 and Cat 6, BNC, phone, and speaker.
Residential Computer Setup
$125
Deliver your computer to your residence and ensure it is set-up and working properly.
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Residential Network/Wifi Setup
$99
Setup a new router/modem and perform network configuration.
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Residential Printer Setup
$99
Install printer at residence and ensure all computers can print to it.
Computer pick-up and drop-off
$30 and $0.54/mile
Delivery of completed in-shop work to residence. Mileage is charged for deliveries more than 5 miles from our location.
Travel Surcharge
$0.54/mile and $50/hr for tech
The Travel Surcharge applies for travel that is more than 5 miles from our location. Additional techs after the first are billed at a rate of $25/hr.
Rate Modifiers
After-Hours Rate
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Emergency Rate
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1.5x normal rate
Rate charged for work that is scheduled outside of business hours.
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2x normal rate
Rate charged for work that is unscheduled and outside of business hours.
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