Are You Sick of Ongoing IT Issues?
Like a persistent cough or muscle strain that won’t go away, many IT issues prove ongoing. Every time they come back you think about getting an expert’s opinion. Then, the cough fades, you can walk freely again, or your computers are back up and running. You keep on going. Until the next time. If you’re sick of ongoing issues with your IT, look to a Managed Service Provider (MSP) for help.
There are many IT ailments that can negatively impact your ability to do work. Let’s consider some of the particularly common ones, and why an MSP is the right prescription.
#1 Network and Internet issues.
Business is done online these days. Not being able to connect to the network and slow connections are frustrating. Without the Internet, how can you do your job? You can’t even check and send emails! Let alone access team documents or enter data into cloud-based accounting software. A lagging network also slows down application and data loading time. It may only be a few moments of thumb twiddling. But add that up over several times a day and multiple by employees. You’re looking at a decrease in productivity that adds up.
An MSP has the know-how to survey the IT environment for what's causing these frustrations. When there’s a problem, they’re at the ready to resolve it and help improve reliability.
#2 Repeated malware infections.
This can mean a couple of things. First, you don’t have effective system and application protections in place. These attacks shouldn’t be able to make it through the door in the first place. With the right firewalls, anti-spam, and protections, you should be able to keep your system on lock down. You don’t have to do this yourself. Your internal IT team has a lot to manage and monitor. Gain expert backup with an MSP reviewing your security protocols to keep the bad guys at bay.
Secondly, educate employees about the dangers of social engineering. Don’t let them keep falling for the pretexts and downloading malicious files. Also, ensure passwords are strong enough to avoid adding another point of entry.
#3 Printing problems.
Many businesses are printing less today, but we’re not done with hard copies entirely. So, when a printer starts whirring, spinning endlessly, or can’t connect, efficiency halts. Know that printers sold at big box stores are consumer grade quality. Avoid printer frustrations with solid business-class printers (which your MSP can identify).
#4 Application overload.
Maybe some of your employees prefer Dropbox. Others rely on their free Gmail accounts. This hodgepodge of options can cause chaos. Staff have difficulty remembering the passwords to all of the accounts they need. So, they simplify, and that makes their accounts more hackable.
Upgrading to business-grade versions of important applications is easier with an MSP. They'll help identify the software that best addresses your business needs.
#5 Aging technology.
You’ve had your current computers for ages. They are slower than you’d like, but you don’t have the time to look for something else. Plus, you can’t imagine having to learn something new. You’re too busy. But aging tech is more likely to fail, which could prove catastrophic if you don’t have the right systems backup.
MSPs know IT. Based on your individual business needs, they can suggest a plan of attack to update the IT and keep it secure. They can also provide backup strategies to prepare for the worst and recover quickly.
Basically, a managed service provider has your back when it comes to IT. Work with experts who focus on technology day in and day out. You’ll typically save money and gain time to spend innovating in your field.
Gain a competitive advantage with the support of an MSP. Check Pro+Tech today!
A single click can be the difference between maintaining data security and suffering massive financial losses. From the moment just one employee takes the bait in a phishing email, your business is vulnerable to data breaches and extensive downtime.
Quickly spot the red flags and put phishing emails where they belong:
1. Poor spelling and grammar
While occasional typos happen to even the best of us, an email filled with errors is a clear warning sign. Most companies push their campaigns through multiple review stages where errors are blitzed and language is refined. Unlikely errors throughout the entire message indicate that the same level of care was not taken, and therefore the message is likely fraudulent.
2. An offer too good to be true
Free items or a lottery win sure sound great, but when the offer comes out of nowhere and with no catch? There’s definitely cause for concern. Take care not to get carried away and click without investigating deeper.
3. Random sender who knows too much
Phishing has advanced in recent years to include ‘spear phishing’, which is an email or offer designed especially for your business. Culprits take details from your public channels, such as a recent function or award, and then use it against you. The only clues? The sender is unknown – they weren’t at the event or involved in any way. Take a moment to see if their story checks out.
4. The URL or email address is not quite right
One of the most effective techniques used in phishing emails is to use domains which sound almost right. For example, [microsoft.info.com] or [pay-pal.com]
Hover over the link with your mouse and review where it will take you. If it doesn’t look right, or is completely different from the link text, send that email to the bin.
5. It asks for personal, financial or business details
Alarm bells should ring when a message contains a request for personal, business or financial information. If you believe there may be a genuine issue, you can initiate a check using established, trusted channels.
While education is the best way to ensure phishing emails are unsuccessful, a robust spam filter and solid anti-virus system provide peace of mind that your business has the best protection available.
Why Do People Create Viruses?
You’d be right in thinking it’s hard to program a computer virus that can spread across the world in a flash - we’re talking days of constant desk-jockey nerd-work. So why do they bother? Well, it generally comes down to 3 reasons: Money, showing off their skill, or to simply being a jerk. While showing off or being a jerk is pretty self-explanatory, the money side is fascinating.
Here’s how people are making money with computer viruses:
Bank account theft: Virus creators are more than happy to help themselves to your bank details, sneaking in to grab your login details or credit card info. They can either transfer your funds away or use your credit card details to go on a shopping spree. Sometimes they’ll leave the fun to another person though, and simply sell your details to the highest bidder.
Ransomware: Rather than a financial snatch and grab, sometimes a virus will encrypt your files and demand money for the unlock code. Without a true backup plan in place beforehand, you’re at their mercy. You’ll be given very helpful information on how to pay, plus a firm deadline before your files are destroyed permanently.
Ad swappers: A cheeky technique, this is when they create a virus that either puts annoying ads on websites you visit, or places affiliate codes on pages so that when you buy something legitimately – eg, from Amazon – they get a percentage as a ‘referral fee’. Their kickback doesn’t make your purchase cost more and you may not even know you’re supporting their activities.
Bitcoin mining: You might have heard of digital currencies being used for payment, but did you know you can also earn them with your computer processing power? Unfortunately, ‘renting’ out your computer’s processing power means paying more in running costs than you’d make – unless you were very clever and sneaky, and used a virus to rent out other people’s computers.
Botnets: Certain infected computers can be remotely controlled to do whatever the virus creator wants. In this case, they’ll usually set the infected bot computers to overwhelm a target web server, like an e-commerce store. Sometimes it’s done as revenge, but more often it’s blackmail. The ‘Botmaster’ says “pay me thousands of dollars or I’ll crash your site during the biggest shopping day of the year.”
Account stealing: Subscription accounts like Netflix and Hulu are often hijacked, leaving you to pay the bill for someone else’s entertainment. But sometimes, virus creators go one step further with online gaming accounts. All those digital items that you fought so hard for (special clothing, weapons etc.) can carry real world value and be stolen from your account and sold on a black market. Yes, that’s cheating!
If you're worrying about your protection online, make sure to check out our Pro+Tech Managed Services.
5 Ways Managed Services Can Grow Your Business
Managed Service Providers (MSPs) help businesses take a proactive approach to managing their technology without the expensive step of hiring an in-house team. Your MSP is essentially a collection of niche technology experts working behind the scenes to keep your data safe, generate solutions to IT problems and keep your software updated. Even larger businesses who already have an IT person will often call in an MSP when daily support becomes overwhelming or a specific certification is required.
Let’s explore 5 specific business breakthroughs an MSP can give you:
1. It’s extremely cost-effective: There’s only so much in the budget for IT and responding to events on a break/fix basis will quickly exhaust your accounts.
An MSP works by getting ahead of problems before they occur – making equipment last longer, defending against costly security breaches and keeping the business up and running. Instead of calling for a repair at a high hourly rate, you get a wide array of expert services for one predictable monthly fee.
2. You have access to multiple experts: Businesses usually end up adding extra tasks to an unqualified but enthusiastic employee’s workload, resulting in costly problems. With MSPs, you have access to many people who are experts in very specific areas, and your existing staff can focus on tasks within their job description.
3. Speedy problem resolution: Downtime and business don’t mix, so your MSP will provide a reliable expert on call (usually with 24/7 options) to troubleshoot and resolve any problems. Much of the time, you can also skip the delay of an on-site repair with rapid remote support available in just moments.
4. Fewer problems: A large part of your MSPs service is fixing problems before they happen. While fixing things as they break isn’t the worst approach to IT management, it generally means you’re also suffering productivity losses, downtime and losing money by the second.
Your MSPs primary goal is to ensure these problems are avoided completely, through system monitoring and robust security measures. They’ll also make sure every important software update and security patch is applied immediately, closing breach points and keeping your business safe.
5. Shared responsibilities: As your business grows, so will your IT systems. A good MSP is on top of what your future needs will look like and knows which products and infrastructure are suitable to help you get there. Your MSP doesn’t just monitor your system and repair as required; they share responsibility for your system. This means measuring, reporting, analyzing and optimizing, working with you to introduce new technologies and processes.
Depending on your level of contracted services, your MSP can actually become a catalyst for growth.
Sounds good, doesn’t it? With managed services, your business always has the maximum security against threats, downtime and productivity drops. But for the savvy business owner, it’s also a way you can afford to leverage cutting-edge technologies, with complete peace of mind and ongoing support.
Boost your business with managed services. Check out our Pro+Tech!
Why Managed Services Will Save You More Than Money
“Downtime costs money.”
That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in.
For some reason your computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??!
You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW.
Not exactly the day you had planned.
The Break/Fix Days Are Gone
Previously, businesses only addressed their IT needs when something broke. A few hours down meant little in the scope of things. In today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises issues.
The cost of break/fix is now too high, both financially and emotionally.
Simply put, your IT services are remotely monitored and proactively managed by a professional, external business. Your Managed Service Provider (MSP) runs regular diagnostics on equipment to identify impending failure and resolves problems before they happen.
Benefits of Managed Services
Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. By subscribing to a managed service provider, businesses can have reduced labor costs, access to a knowledge base, future-pacing, better data security and reduced downtime. Businesses can also know exactly what their upcoming costs are and plan accordingly.
Some of the managed services we can provide are:
Remote support – This allows us to help you quickly without needing to be on-site.
Hardware monitoring – We monitor your servers and workstations to catch hardware failures before they happen.
Managed anti-virus – We make sure your anti-virus is up to date and take immediate action if an infection occurs.
Patch management – We make sure your computer’s operating system is up to date, closing access to known vulnerabilities as soon as possible.
Are you interested in giving a managed service a go? Check out Pro+Tech provided by us, your local Small Town Tech folks!
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