Is there a guarantee?

No computer is 100% secure from viruses and most are allowed in unknowingly by the user. Protech gets you as close to 100% secure as possible. We offer additional on going training that teaches you the basics of internet and technology security.

How often is my computer backed up?

On the Protech Business and Protech Enterprise plans, computers will be backed up after the initial installation. After that, new files and applications will be backed up on a regular schedule of your choosing. 

Does this work on all devices?

Protech is available for all computers - Windows PCs, Macs, Servers, and most networking equipment. Protech does not work on tablets or phones at this time but we can offer remote tech support for android and IOS devices by contacting us.

How do you provide Antivirus protection?

Protech is backed by a global cybersecurity leader that protects over 500 million systems in more than 150 countries. 

Will Protech slow down my computer?

No, your computer's performance should only improve with Protech. In fact, you will barely notice Protech is continually working in the background to scan your computer and ensure optimal performance. 

What makes Protech different from other options?

Protech is far more than just a robust antivirus program. Additional features are in place to enhance the performance of your computer, identify and repair system issues before you know they are there. Protech also offers access to live, remote help desk from a friendly, knowledgable technician in the U.S. 

When you're on our Protech Business plans, your computer is more than just protected from malware and maintained for peak performance. There is a complete copy of it saved on a secure system. Theft, accidental damage, or even natural disasters will not slow down your business.

How does Protech customer service work?

When you call Small Town Tech, you won't reach an automated customer service system. You'll talk to a LIVE customer service agent at our headquarters in Minnesota.

Our Tech Team is available Monday-Friday 9 am-6 pm CT and Saturdays 10 am-4 pm CT. 

When you're defended with Protech, you can also send a ticket right on your computer.

Are there any annoying pop ups?

Nope! There are no annoying pop ups with Protech. Besides a more efficient computer, you will hardly know it's there.

We will disable other virus protection services (such as MalwareBytes, Avast, etc) that are known for bombarding you with pop ups. Having two or more antivirus programs running can actually provide less security so we do not recommend it. If you continue to get pop-ups for other services, let us know and we can disable them remotely.

What happens after my free trial?

We offer a 14-day free trial.

​After you sign up for Protech, you will schedule a call with our Tech Team and they will install Protech on your computer. After your free 14-day trial, your credit card will be automatically charged. There is no contract and you can cancel anytime. 

Can I Cancel at Any Time?

Yes, you can cancel or downgrade your account at any time.

What payments do you accept?

We accept all major credit cards as well as debit cards including Visa, Mastercard, Discover, and American Express.

Frequently Asked Questions